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Refund and Cancellation Policy

Last updated on Jan 21 2025

At Knowivate, we prioritize customer satisfaction and have established the following refund and cancellation policies to ensure transparency:

  • Cancellations are accepted only if requested within 7 days of placing the order. Orders that have been communicated to vendors/merchants and initiated for shipping cannot be canceled.
  • We do not accept cancellation requests for perishable items such as flowers and eatables. Refunds or replacements may be considered if the customer can demonstrate quality issues with the delivered product.
  • If you receive a damaged or defective item, please report it to our Customer Service team within 7 days of receipt. The merchant will assess the issue before approval.
  • If the delivered product does not match the description on the site or your expectations, notify our Customer Service team within 7 days of receiving the product. We will review your complaint and take appropriate action.
  • For products covered by manufacturer warranties, please refer directly to the manufacturer for resolution.
  • Approved refunds will be processed within 9-15 business days.

Legal Disclaimer: Knowivate reserves the right to modify these policies at any time without prior notice. Customers are encouraged to review this policy periodically. By using our services, you agree to these terms. In cases of disputes, the jurisdiction will be determined by the location of our registered office.

Calculation and Fee Policies

We strive to maintain transparency in our fee structures and calculation methods. Below are the guidelines:

  • All fees associated with our services will be clearly displayed before finalizing your order.
  • Applicable taxes will be calculated based on the billing address provided during the transaction.
  • In the event of pricing errors, we reserve the right to correct the price and notify you before proceeding with the order.
  • Discounts and promotions are subject to terms and conditions, which will be specified at the time of offer.

For further assistance or queries regarding refunds, cancellations, or fees, please contact our support team.